Broadband
- Check or Manage my service
- Stay in control of your TalkTalk broadband. Use this section to test your speed, check service status, manage your connection, and explore upgrade options. Everything you need to keep your service running smoothly is right here.
- Find info or guidance about my product
- Need details about your product? From features and specifications to user guides and support, this section helps you quickly find everything you need to know.
- About Total Home Wi-Fi
- All about your Fibre Connection Box
- Battery backup unit
- Our commitment to fairer broadband
- Our homeworker package
- The Wi-Fi Hub
- Using Amazon Alexa with eero
- Using eero's advanced features
- Using Google Assistant
- What affects your Full Fibre speed
- Wi-Fi Hub 3
- Your Future Fibre Hub
- Your guide to microfilters
- Fix a problem
- Having trouble with your broadband or equipment? This section offers step-by-step guides, troubleshooting tips, and tools to help you diagnose and resolve issues quickly. Whether it’s slow speeds, connection drops, or device setup, we’re here to get you back online.
- eero light too bright?
- Fibre Connection Box lights guide
- Fix a problem with Full Fibre
- Fix a problem with your Network Connectors
- Fix a problem with your Wireless Powerline Adapters
- Is your eero feeling warm?
- Priority Fault Repair
- Problems connecting a device to eero
- Report a fault
- Troubleshooting for your Wi-Fi Booster
- What to do if you can't load websites
- Your TalkTalk engineer appointment
- Manage my network and devices
- Take control of your home setup. This section helps you manage connected devices, adjust router settings, boost Wi-Fi performance, and troubleshoot network issues. Whether you're setting up new equipment or optimising your connection, everything you need is right here.
- About the Wi-Fi Extender Kit
- Add or remove eeros from your network
- Change your router admin password
- Change your Wi-Fi Hub's security settings
- Changing your eero Wi-Fi name and password
- Check your router setup
- Enhanced remote management
- Fixing your eero network when offline
- Fix a dropping broadband connection
- Fix a problem with your Wi-Fi Extender Kit
- Managing eero profiles and devices
- Restore your router to factory settings
- Setting up and positioning your Wi-Fi Booster
- Setting up your eero
- Set up a non-TalkTalk router
- Set up your Super Router
- Set up your Wi-Fi Hub 2
- Set up your Wi-Fi Hub 3
- Set up your Wi-Fi Hub for Fibre 150/250
- Set up your Wi-Fi Hub or Wi-Fi Hub Black
- SkyQ connection issues when using eero
- Slow speeds on your eero network
- Wireless Powerline adapter guide
- Your guide to main phone sockets
- Perform a Speed check
- Want to know how your broadband’s performing? Use our speed test to check your upload and download speeds in just a few clicks.
- Security
- Your online safety matters. This section covers everything from setting up parental controls with HomeSafe®, managing eero Secure filters, and protecting your devices with SuperSafe. Learn how to block harmful content, avoid scams, and keep your network secure.
- About eero Secure
- Blocked websites
- Blocking or Allowing websites with eero Secure
- Common fixes for HomeSafe
- HomeSafe - An Overview
- HomeSafe has blocked my website
- How do I view or change my Wi-Fi name and password?
- How to turn off homesafe
- How to use HomeSafe®
- Managing your eero secure content filters
- Phishing emails - everything you need to know
- Problems with SuperSafe
- Product Cyber Security
- Reporting illegal content
- SuperSafe for Mac
- SuperSafe for Windows PC
- SuperSafe on Mac OS
- SuperSafe Overview
- Telecoms Security Act: Unsupported devices
- Top tips for staying safe online
- Using HomeSafe with Full Fibre
- What to do after the scammers have accessed my PC?
- What to do if you've become the target of fraud
- Your Security Hub
- Set up equipment and devices on my network
- Get your home connected with ease. This section provides step-by-step guides to set up your router, connect devices, and optimise your network.
- Something else
- Can’t find what you’re looking for? we've listed everything that doesn't fall into the other sections here.