TalkTalk Accessibility
Accessibility and additional support
We're committed to making our services accessible to everyone.
If you have a hearing, sight, speech, cognitive or other accessibility need, we're here to help. We offer a range of support options and alternative formats designed to make it easier for you to manage your account and get the help you need.
You can also read our Accessibility and Vulnerable Customers Policy for full details of the support we provide.
How we can support you
Everyone's needs are different, so we offer a range of support options. Explore the options below to find the support that's right for you.
Alternative formats
Available formats include:
- Large print
- Braille
- Audio format
- Electronic documents where available
If you'd like information in a different format, please contact us and we'll discuss the best option for your needs.
You can request alternative accessible communication methods in our App. To do this, simply:
- Log in to our app
- Go to the more menu
- Select Communication preferences
- Select Accessibility communications
- Select your preference and save changes
Support for customers with hearing or speech requirements
We offer ways to help customers who are deaf, hard of hearing, or have speech difficulties communicate with us.
Depending on your needs, support options may include:
- Text-based support channels
- Relay services
- Alternative ways to contact us without using the phone
We'll help you find the most suitable way to get support.
Support for customers with sight loss
If you're blind or partially sighted, we can help make information easier to access through alternative formats and accessible communications.
We can discuss your requirements and help identify the best support options available.
Learn about accessible communications now.
Support for customers with cognitive or memory difficulties
We understand that managing accounts and services can sometimes feel complex or overwhelming.
If you need extra support, we'll do our best to communicate clearly, explain information in straightforward language, and help you understand your options.
If you'd like us to make a note of your support needs, please let us know.
Managing your account with support from someone you trust
Sometimes you may want a family member, friend or carer to help manage your account.
We can support this in a number of ways depending on your circumstances.
Authority to Act
Authority to Act allows you to give someone permission to discuss your account with us on your behalf.
This can be useful if you'd like support from a family member, friend or carer but still want to remain in control of your account.
Power of Attorney
If someone legally manages your affairs through a Power of Attorney, we'll work with them once the appropriate documentation has been provided.
Our team can explain what documents are required and how to submit them.
Let us know if you need additional support
If your circumstances mean you need extra help, we'd encourage you to tell us.
Sharing your support needs can help us provide a more tailored experience and make it easier to communicate with you in the way that works best.
You can update us at any time if your needs change.
Need help today?
If you need support right now, our team is here to help.
Choose the contact method that works best for you and we'll do our best to support your individual needs.