TalkTalk Accessibility - Contact us

Contact us

We want to help TalkTalk customers with disabilities get the most out of all our services. You can contact us using the following channels:

Live chat

Our Chat experts are available 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill, service or to help you resolve any technical problems with your service.

Telephone

We will prioritise our phone lines for customers who have already registered as needing additional accessibility support with a dedicated team supporting 7 days a week from 9am to 7pm. You can register your additional accessibility requirements with us using My Account you can also checkout our Accessibility Hub, which is packed with specific support content. 

0345 172 0088

You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have, if possible have your account details available when calling.

Text Relay

The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.

For further information,  Download a PDF version of our Accessibility and Vulnerable Customer Policy 556KB.