How to contact TalkTalk Broadband
We want to help our customers get the most out of our services, and we're here to help should you need us. If you need a helping hand, you can contact us using the following channels:
SPEAK ONLINE TO GET CUSTOMER SUPPORT
Our Chat experts are on hand to help you with any concerns, such as questions about your bill or to help you resolve any technical problems with your service. Please see our live chat opening for each department.
LIVE CHAT AND TELEPHONE SUPPORT TIMES
We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below.
CUSTOMER SUPPORT VIA LIVE CHAT
Our friendly online help team can support with most queries over Live Chat. However, for some queries we may need to speak to you over the phone instead. If we need to do this, we'll let you know and arrange a suitable time to call you to discuss your query.
Department |
Weekday opening times |
Saturday opening times |
Sunday opening times |
|---|---|---|---|
|
Customer Service |
8AM to 9PM |
8AM to 9PM |
8AM to 7PM |
|
Technical Support |
8AM to 9PM |
8AM to 9PM |
8AM to 7PM |
|
Full Fibre Support |
8AM to 9PM |
8AM to 9PM |
8AM to 7PM |
|
Sales |
8AM to 9PM |
8AM to 7PM |
9AM to 7PM |
|
Thinking of Leaving us |
9AM to 9PM |
9AM to 7PM |
9AM to 6PM |
|
Help with new order |
9AM to 7PM |
9AM to 6PM |
Closed |
|
Mobile |
9AM to 7PM |
9AM to 6PM |
Closed |
Christmas and New Year Opening hours Via Live Chat
Our live chat opening hours during those key festive dates are listed below. For all other days not listed below we'll be open during our standard opening hours listed above.
Department |
Christmas Eve24th December |
Christmas Day25th December |
Boxing Day26th December |
New Year's Eve31st December |
New Year's Day1st January |
|---|---|---|---|---|---|
| Customer Service | 8AM to 7PM | Closed | 9AM TO 7PM | 8AM TO 7PM | Closed |
| Technical Support | 8AM to 7PM | 9AM to 7PM | 9AM to 7PM | 8AM TO 7PM | 9AM to 7PM |
| Sales | 8AM to 7PM | Closed | 9AM to 7PM | 8AM TO 7PM | Closed |
| Thinking of Leaving us | 8AM to 7PM | Closed | 9AM to 7PM | 8AM TO 7PM | Closed |
| Help with new order | 8AM to 7PM | Closed | 9AM to 7PM | 8AM TO 7PM | Closed |
| Mobile | 9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
OTHER WAYS TO CONTACT TALKTALK
Telephone
We will prioritise our phone lines for customers who have already registered as needing additional accessibility support. Our dedicated team supports our customers 7 days a week. Please see our opening hours below.
You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling — you can find these on My Account or on any of your bills if you need them.
Department |
Weekday opening times |
Saturday opening times |
Sunday opening times |
|---|---|---|---|
| Customer Service | 9AM to 7PM | 9AM to 6PM | Closed |
| Technical Support | 9AM to 7PM | 9AM to 6PM | Closed |
| Full Fibre Support | 9AM to 7PM | 9AM to 6PM | Closed |
| Sales | 9AM to 7PM | 9AM to 6PM | 10AM to 6PM |
| Thinking of Leaving us | 9AM to 7PM | 9AM to 6PM | Closed |
| Help with new order | 9AM to 7PM | 9Am to 6PM | Closed |
| Mobile | 9AM to 7PM | 9AM to 6PM | Closed |
Christmas and New Year Opening hours Via Telephone
Our telephone opening hours during those key festive dates are listed below. For all other days not listed below we'll be open during our standard opening hours listed above.
Department |
Christmas Eve24th December |
Christmas Day25th December |
Boxing Day26th December |
31st DecemberNew Year's Eve |
1st JanuaryNew Year's Day |
|---|---|---|---|---|---|
| Customer Service | 9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
| Technical Support | 9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
| Sales | 9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
| Thinking of leaving us | 9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
|
Help with new order |
9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
| Mobile | 9AM to 6PM | Closed | Closed | 9AM to 6PM | Closed |
Text Relay
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.
ISSUES WITH BROADBAND CONNECTION
You can use My Connection to diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds. My Connection will also let you know if there are any incidents in your area impacting your service. If there are no incidents in your area and you've identified an issue with your service, open a chat with us so that we can investigate this for you.
My Connection
New: See how your connection is performing, test your connection and raise service issues.
Related topics
We also offer self help guides for all of our products and services. If you don't want to speak to us right away, then you might be able to find answers to some of the common queries we get asked in the articles below:
- Setting up your eero / Set up your Wi-Fi Hub for Full Fibre
- Fix a dropping broadband connection
- Fix Slow Broadband Speeds
- Check your TV network connection
FAQs
Does TalkTalk offer online support?
Yes, we offer online support for any queries you may have with your service. The easiest way to reach us is through Live Chat - just select the Live Chat button near the top of this page, or alternatively in My Account if you're logged in already.
What times is TalkTalk Live Chat Available?
If you want to use chat or a phone our opening hours may vary, you'll find details of these in the live chat section above.
How do I connect to TalkTalk Live Chat?
The easiest way to start a live chat is to select the Live Chat button near the top of this page. Alternatively, you can also start a live chat in My Account if you're logged in already.