How to contact TalkTalk
Need help with your TalkTalk service? Whether you have a question about Broadband, TV, Mobile, Email, billing or your account, we're here to help.
Many issues can be fixed online in just a few minutes, but if you'd prefer to speak to someone, use Live Chat or contact us by phone. You'll find all the ways to get in touch below, along with opening hours and links to specialist support teams.
Get help online - self-service and support tools
Before getting in touch, you may be able to find what you need online quickly and easily.
My Account - Manage your account
Sign in to My Account to manage your services, view bills and payments, track orders, report faults and access customer support.
Common things you can do online:
You can also use:
- My Connection - diagnose and fix Broadband issues
- Service Status - check for known outages in your area
Contact TalkTalk via Live Chat
If you'd rather chat online, our Live Chat team can help with account queries, billing questions, technical support and more.
How to start a TalkTalk live chat
The quickest way to start a Live Chat is through My Account
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Sign in to My Account
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Go to the Help & Support section
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Select Chat with us
If you're using the new version of My Account, you can start a chat directly from the Support section.
Live Chat Opening Times
Our Live Chat teams are available seven days a week.
Customer Service
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Monday to Saturday: 8am–9pm
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Sunday: 8am–7pm
Tech Support
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Monday to Saturday: 8am–9pm
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Sunday: 8am–7pm
Thinking of Leaving Us
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Monday to Friday: 9am–9pm
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Saturday: 9am–7pm
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Sunday: 9am–6pm
New Sales
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Monday to Friday: 8am–9pm
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Saturday: 8am–7pm
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Sunday: Closed
New Order Support
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Monday to Friday: 8am–7pm
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Saturday: 9am–6pm
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Sunday: Closed
Contact TalkTalk by phone
Looking for a TalkTalk contact number? If you'd prefer to speak to a person, our customer support teams are available by phone during the opening hours listed below.
Please have your account details ready when you call. You'll find these in My Account or on your bill.
Is it free to call TalkTalk?
Calls to 0345 172 0088 are free from TalkTalk home phone services.
If you're calling from another provider or a mobile network, call charges may vary depending on your calling plan. Check with your provider if you're unsure.
How do I speak to a person at TalkTalk?
If you're searching for "how do I speak to a person at TalkTalk", there are two easy ways to reach us:
- Use TalkTalk Live Chat for help online
- Call our customer service team on 0345 172 0088
Our advisors can help with Broadband, TV, Mobile, billing, account queries, technical issues and more.
Contact TalkTalk by email
You can contact TalkTalk on heretohelp@talktalkplc.com for general customer service, support queries, and complaints.
If your query relates to a complaint, please visit our dedicated Complaints page for information about the complaints process and escalation routes.
Opening hours
| Team | Weekdays | Saturday | Sunday |
|---|---|---|---|
| Customer service | 9AM to 7PM | 9AM to 6PM | Closed |
| Tech support | 9AM to 7PM | 9AM to 6PM | Closed |
| Thinking of leaving us | 9AM to 7PM | 9AM to 6PM | Closed |
| New sales | 9AM to 7PM | 9AM to 6PM | Closed |
| New order support | 9AM to 7PM | 9AM to 6PM | Closed |
Text Relay and accessibility support
We're committed to making it easy for everyone to contact us.
The Text Relay Service provides text-to-voice and voice-to-text translation for customers who are deaf, hard of hearing or have a speech impairment.
To call us using Text Relay, dial:
18001 0345 172 0088
For more information, visit our guide to using the Text Relay Service.
FAQs
How do I speak to a person at TalkTalk?
You can speak to a TalkTalk advisor through Live Chat or by calling 0345 172 0088 during our opening hours.
Is it free to call TalkTalk?
Calls to 0345 172 0088 are free from TalkTalk home phone services. Charges from other landline and mobile providers may vary. Any advertised TalkTalk 0800 number is free to call from UK mobiles and landlines.
Can I contact TalkTalk by email?
You can contact TalkTalk on heretohelp@talktalkplc.com for general customer service, support queries, and complaints. If you have a complaint, you can use this address, too, or find out more on our Complaints page here.
What times is TalkTalk Live Chat available?
Live Chat is available seven days a week. Opening hours vary by team and are listed in the Live Chat Opening Times section above.
How do I contact TalkTalk for free from a mobile?
While we don't have a free 0800 number, you can use Live Chat, through My Account, on your mobile at no cost.