How to contact TalkTalk
You can fix or manage most things in minutes without needing to contact us:
Common ways we can help
Find support for the things customers contact us about most. If it's account related, we'll ask you to sign in first.
Chat with us online
Our team is available on Live Chat to help with most queries, including billing questions and technical issues.
To chat with us simply login to My Account to start the conversation.
We’re updating My Account
We’re giving My Account a refresh, so some of you may still see the old version while others will see the new one.
Using My Account:
- My Account: Go to Help & Support section in My Account to chat with us
- New My Account: You can chat with us directly from the support section
Live chat opening times
| Team | Weekdays | Saturday | Sunday |
|---|---|---|---|
| Customer service | 8AM to 9PM | 8AM to 9PM | 8AM to 7PM |
| Tech support | 8AM to 9PM | 8AM to 9PM | 8AM to 7PM |
| Thinking of leaving us | 9AM to 9PM | 9AM to 7PM | 9AM to 6PM |
| New sales | 8AM to 9PM | 8AM to 7PM | 8AM to 7PM |
| New order support | 8AM to 7PM | 9AM to 6PM | Closed |
Call us
If you’d prefer to speak to someone, you can call our team.
- Free from your TalkTalk phone
- Please have your account details ready (you’ll find these in My Account or on your bill)
Phone opening times
| Team | Weekdays | Saturday | Sunday |
|---|---|---|---|
| Customer service | 9AM to 7PM | 9AM to 6PM | Closed |
| Tech support | 9AM to 7PM | 9AM to 6PM | Closed |
| Thinking of leaving us | 9AM to 7PM | 9AM to 6PM | Closed |
| New sales | 9AM to 7PM | 9AM to 6PM | 10AM to 6PM |
| New order support | 9AM to 7PM | 9AM to 6PM | Closed |
Text Relay
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.
FAQs
Does TalkTalk offer online support?
Yes, we offer online support for any queries you may have with your service. The easiest way to reach us is through Live Chat - just select the Live Chat button near the top of this page, or alternatively in My Account if you're logged in already.
What times is TalkTalk Live Chat Available?
If you want to use chat or a phone our opening hours may vary, you'll find details of these in the live chat section above.
How do I connect to TalkTalk Live Chat?
The easiest way to start a live chat is to login to My Account and start a chat with us. We have details near the top of this page.
How can I speak to someone at TalkTalk?
You can speak to us by using our live chat service or by calling us.
Is there a phone number for TalkTalk customer support?
Yes, our phone number is 0345 172 0088
How do I contact TalkTalk if my service isn't working?
If you're having problems with your service you can chat to us online or call us. You can also report a fault using My Connection or My Account .