SuperSafe on Mac OS

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In order for TalkTalk SuperSafe to work correctly the following versions of macOS are supported;

macOS version 12 "Monterey
macOS version 11 "Big Sur"
macOS version 10.15 "Catalina" (10.15.5 and higher)

To check what version your Apple computer is using:

At the top of your screen hover over the apple symbol
Select About This Mac
You'll then see a pop up window with the macOS name and version below

Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware.

When you are installing F-Secure SAFE on your Mac computer, the software needs to make changes to your system to enable real-time scanning. To enable this system change, you need to allow the new system extension to load. If you fail to enable the extension, the real-time scanning feature is turned off and your computer is not fully protected.

During the installation, the< System Extension Blocked dialog is shown indicating that a program tried to load a system extension signed by F-Secure Corporation. To enable the extension:

On the dialog, select Open Security Preferences . The Security & Privacy window opens
On the General tab, select Allow

This allows F-Secure's system extension to load, and your computer is fully protected.

Note: If you didn't enable the system extension during the installation, you can still do it as soon as you have activated the product:

Open SAFE and select the Enable real-time scanning for full protection link. The Allow new system extension from F-Secure dialog will open
On the dialog, select Security & Privacy . The Security & Privacy window will open
On the General tab, select Allow

This allows F-Secure's system extension to load, and your computer is fully protected.

A pop up warning will appear with a more detailed explanation

"Allowing notifications from F-Secure SAFE is necessary to be a be aware of intercepted malicious activity, receive important product notification and more. Allow notifications by enabling F-Secure SAFE in the notification section of the system preferences app."

Select Open System Preferences
Select Allow Notifications
You will now see the " Your computer is not fully protected " message replaced with " Your computer is protected "

Follow the steps below to uninstall F-Secure SAFE on a Mac computer.

Open Finder
Select Applications
Double-click the F-Secure folder
Double-click on Uninstall F-Secure SAFE
Click Uninstall and enter your Administrator credentials when asked

Allow a few moments for F-Secure SAFE to be uninstalled from your Mac computer.