Fix a dropping broadband connection
Why your broadband keeps dropping out - and how to fix it?
If your broadband keeps cutting out or dropping on and off, don’t worry - we’ll help you get things back on track.
Follow the steps below to check what’s causing the issue and get a more stable connection.
Start with a quick health check to see if there’s an issue with your service.
- If we find a problem, we’ll guide you on what to do next
- If everything looks fine, move on to the steps below
Drop-outs can happen if your connection is being stretched.
Try this:
- Pause streaming or downloads on other devices
- Disconnect any devices you’re not using
- Check for background activity like updates or cloud backups
If this happens a lot, you may need a package change with more speed.
If your connection recently started dropping, something may have changed.
- Undo any recent changes (new devices, moved router)
- Make sure all cables are secure
- Check your router is plugged into the main socket and set up correctly
A restart can fix most intermittent issues.
- Only restart once in 24 hours
- Turn off for:
- 30 seconds
Restarting too often can slow your connection down.
If your connection drops in certain rooms, it’s likely a signal issue.
Try this:
- Place your router in an open, central area
- Keep it raised (on a shelf or table)
- Point it into your home, not at a wall
- Keep it away from devices like microwaves or cordless phones
Why not try our Wi-Fi Assist App to help diagnose and fix any Wi-Fi issues.
Find out more: TalkTalk Wi-Fi Assist app
This helps you pinpoint the problem.
Plug your device into the router using an Ethernet cable
- If it works fine → it’s your Wi‑Fi setup
- If it still drops → it may be a line or router issue
If only one device keeps dropping:
- Restart the device
- Check for software updates
- Contact the device manufacturer if needed
If you’ve recently joined or upgraded, your connection may take up to 10 days to settle. Occasional drop-outs during this time are normal.
Find out more: Your first 10 days of broadband
We’re here if you still need a hand.
Use My Connection to report a problem or Contact us, and we’ll run further checks and guide you through the next steps.
Helpful next steps