Product Cyber Security
All TalkTalk equipment that is delivered by us from and including 29th April 2024 has been confirmed by our manufacturers that it meets The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023.
Further information on your equipment and how it meets regulations can be found on the manufacturer’s website:
- FAST 4370
- FAST 5364
- FAST 5464
- FAST 266 UK
- Talk Talk TV 4K
- Talk Talk TV Hub
- Grandstream ATA port HT801
- Amazon eero
The table below shows the minimum length of time for which security support will be provided for our products:
| Device | Support period |
|---|---|
| F4370 | November 2025 |
| FAST 5364 | March 2026 |
| FAST 5464 | March 2026 |
| FAST 266 UK | January 2027 |
| TalkTalk TV 4K | December 2030 |
| TalkTalk TV Hub | November 2027 |
If you would like to raise a Product Security and Telecommunications Infrastructure (PSTI) risk, please follow the instructions below.
If you have identified a potential security risk with equipment or device that we have provided to you, that you want to make us aware of, please contact us through the email address below.
We won’t respond to customer support queries like billing, broadband, phone, or TV issues.
We’ll send an acknowledgment of your report within one working day (Monday to Friday).
We’ll send regular status updates until the issues are fixed.
By submitting an email to us, you agree to keep the subject of the request, and all related conversations with us, strictly confidential. This is so we can investigate, and act as needed.
To help us review your report as quickly as possible, please ensure you have included the following details:
- Your name
- Contact details
- Issue type e.g. Cross site scripting or SQL injection
- Affected product/service and associated URL
- Details of the vulnerability/attack scenario
- How was the vulnerability identified, please provide any steps to reproduce
- Number of people impacted if known e.g. 1 or 1000
- Confirmation as to whether this issue is known to anyone other than you
- Related sources e.g. Twitter feeds, forum posts.
Submit your request to our team through emailing: