TalkTalk 4k TV Box swap update
We've upgraded your TalkTalk 4K TV box service and will soon be replacing your current TalkTalk 4K TV box with a new TalkTalk TV Hub at no extra cost.
To keep enjoying your TalkTalk TV service, you'll need to switch to the new TV Hub when it arrives.
Only affected customers need to take action.
If this issue affects you, we'll contact you directly. If you haven't heard from us, you don't need to do anything.
What's happening?
As part of an upgrade to our TV service, some older 4K TV boxes are being retired and will no longer be supported.
To make sure you can continue watching TV, films and on-demand content, we're sending you a replacement TalkTalk TV Hub.
There's no charge for the new TV Hub and there's nothing you need to do until it arrives.
What do I need to do?
When your new TalkTalk TV Hub arrives:
- Unplug your existing TV box.
- Connect your new TalkTalk TV Hub using the setup instructions provided.
- Sign in to your streaming apps, such as BBC iPlayer, ITVX, Netflix, NOW and others.
- Start enjoying your TV service on your new device.
It's important to switch to your new TV Hub once it arrives to avoid any interruption to your TV service.
What's included with the new TV Hub?
Your new TalkTalk TV Hub gives you access to:
- Freeview channels
- Catch-up and on-demand apps
- Popular streaming services such as Netflix, Prime Video, Disney+ and NOW (subscriptions may be required)
- Apps available through the Google Play Store
- Voice search and smart TV features
- A modern, easy-to-use TV experience
FAQs
Why am I receiving a new TV Hub?
We're upgrading our TV platform and retiring some older TV boxes. To make sure you can continue using your TV service, we're sending you a replacement TV Hub.
Do I need to pay for the new TV Hub?
No. Your replacement TV Hub is provided at no extra cost.
When will my new TV Hub arrive?
We're sending TV Hubs out as quickly as possible. Your replacement may arrive in the coming days or weeks.
Can I continue using my current TV box?
Yes, you can continue using your current TV box until your new TV Hub arrives and you're ready to set it up.
Once support for older TV boxes ends, you'll need to use your new TV Hub to continue accessing your TV service.
What happens if I don't switch to the new TV Hub?
If you don't move across to your new TV Hub, your TV service may stop working when support for your existing TV box ends.
We recommend setting up your new TV Hub as soon as possible after it arrives.
Will I lose my TV channels?
No. You'll still be able to access Freeview channels and supported TV services through your new TalkTalk TV Hub.
Will I lose my recordings?
If you have recordings saved on your current TV box, these will not transfer to your new TV Hub.
Any recordings stored on the old device should be watched before disconnecting it.
Will I need to sign in to my apps again?
Yes. You'll need to sign back in to any streaming apps you use, such as Netflix, Prime Video, Disney+ or NOW.
You may need your usernames and passwords during setup.
Will my subscriptions move across automatically?
Your subscriptions with streaming providers will usually remain active, but you'll need to sign in to each app on your new TV Hub.
Do I need broadband to use the new TV Hub?
Yes. An internet connection is required for streaming apps, catch-up TV and many TV Hub features.
Can I connect the TV Hub using Wi-Fi?
Yes. The TalkTalk TV Hub can be connected using Wi-Fi or an Ethernet cable, depending on your home setup.
What should I do with my old TV box?
There is no need to return your old TV box. We'll no longer support those boxes going forward.
If you would like to recycle your TV box you can find out how to do this on the recycle now website.
My new TV Hub has arrived but it's not working
Check that:
- All cables are connected securely
- Your TV is set to the correct HDMI input
- Your broadband connection is working
- The TV Hub has completed any software updates
If you're still having problems, visit our troubleshooting guides or contact us for help.
I haven't received my new TV Hub yet
There's no need to contact us if you've recently received notification of your upgrade.
We're sending replacement TV Hubs in batches and yours may arrive shortly.
Does this affect all TalkTalk customers?
No. This issue only affects customers we've contacted directly about it. If you haven't received a message from us, there's no action you need to take and your service won't be affected by this issue. We'll continue to contact any customers who may be impacted and provide updates where needed.
Need help setting up your new TV Hub?
Once your TV Hub arrives, follow the setup guide included in the box. If you need extra help, visit our TV Hub setup and troubleshooting guides for step-by-step support.