Contacting TalkTalk by email
Looking for an email address for TalkTalk customer services?
You can contact TalkTalk on heretohelp@talktalkplc.com for general customer service, support queries, and complaints.
If you need help with your account, Broadband, TV, Mobile, Email or billing, the quickest ways to contact us are through Live Chat or by phone.
This helps us get you to the right team faster and resolve your query as quickly as possible.
For all available contact options, visit our How to Contact TalkTalk page.
Can I email TalkTalk customer services?
Many customers search for:
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You can contact TalkTalk on heretohelp@talktalkplc.com for general customer service, support queries, and complaints.
If you need help with and of the below, please use Live Chat or contact us by phone through our dedicated support channels:
- Your bill or payments
- Broadband issues
- TV or Mobile services
- Your TalkTalk account
- Technical support
- Moving home
These routes provide the fastest way to get help and ensure your query reaches the right team.
Other ways to contact TalkTalk
If you're looking for a way to contact TalkTalk, we offer several support options.
Live Chat
Our Live Chat team is available 7 days a week and can help with most account, billing and technical support queries.
Visit our How to Contact TalkTalk page for Live Chat opening hours and access instructions.
Phone
If you'd prefer to speak to someone, our customer service teams are available by phone.
Visit our How to Contact TalkTalk page for:
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Customer service phone numbers
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Opening hours
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Department-specific contact options
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Accessibility support information
You can manage your account and Boosts online in My Account .
Need to make a complaint?
If you want to raise a formal complaint about a TalkTalk service, please use our dedicated complaints process.
Some customers search for the email address:
If your query is not a complaint, we recommend using Live Chat or phone support instead for the quickest way to get help. You can also email heretohelp@talktalkplc.com . Any emails sent to concerns@talktalkplc.com will be redirected to heretohelp, and this email address will eventually be closed.
These email addresses are used for complaints-related matters and are not intended for general customer service enquiries.
If your query is not a complaint, we recommend using Live Chat or phone support instead.
To make a formal complaint, please visit our dedicated complaints page, where you'll find information about:
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How to raise a complaint
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What happens next
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Complaint escalation options
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Alternative Dispute Resolution (ADR) information
Accessibility support
If you're unable to use Live Chat or phone support, we offer additional accessibility contact options for customers who may need extra support.
For information about available accessibility services and alternative contact methods, please visit our Accessibility Support page .
FAQs
Can I contact TalkTalk by email?
You can contact TalkTalk on heretohelp@talktalkplc.com for general customer service, support queries, and complaints. You can also get help with your services through our Live Chat or phone support.
What is the TalkTalk customer service email address?
You can contact TalkTalk on heretohelp@talktalkplc.com for general customer service, support queries, and complaints. The quickest way to get help is through Live Chat or by phone.
What is heretohelp@talktalkplc.com for?
heretohelp@talktalkplc.com is used as part of TalkTalk's complaints process. It is also used as a general customer service contact email.
If your query is not a complaint, it’s quicker to get help through Live Chat or phone support instead.
What is concerns@talktalkplc.com for?
concerns@talktalkplc.com is associated with complaints-related enquiries and should not be used for general customer service queries. Any emails sent to this address will be redirected to the heretohelp inbox, and this will eventually close.
For support with your TalkTalk services, please use the contact methods listed on our How to Contact TalkTalk page.
How do I contact TalkTalk if I can't use Live Chat or phone?
If you're unable to use Live Chat or phone support, please visit our Accessibility Support page to learn more about the alternative contact options available.