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TalkTalk Help & Support

About TalkTalk U

Discover TalkTalk U – the Wi-Fi plan that adapts to your home. Get smart Wi-Fi coverage, flexible speeds, and Full Fibre options tailored to your needs.

TalkTalk U. Flexible Broadband. Smart Wi-Fi Coverage & Speed.

What is TalkTalk U?

TalkTalk U is a game-changing plan. It’s built to give customers the Wi-Fi coverage and speed that suits their home and usage needs. 

Using smart data, TalkTalk U recommends the plan that’s best suited to the customer’s home. They can go with our recommendation or pick one of the other two. Just a heads up that if you don’t plump for our suggested plan, it may affect the Wi-Fi coverage in their household. It’s totally up to the customer, though – no pressure, just choice. 

From there, the really intuitive bit kicks in. TalkTalk U uses an algorithm that keeps up with the customer’s speed and usage needs. If things change, it adapts – automatically adjusting their speed to match how they use the internet. 

Curious? Click here to find out more.

You can also check out our video for the lowdown on TalkTalk U:

Can I upgrade to TalkTalk U if I'm an existing customer?

At the moment, we’re just rolling out TalkTalk U to new customers. We’re working around the clock to make this available to our existing customers

What speeds will I have in my household?

This is where TalkTalk U really shines. Based on the data we have, plus your usage needs, we may adjust your speeds to one of the following options:

  • 65Mbps
  • 150Mbps
  • 500Mbps
  • 900Mbps

TalkTalk U has been designed to give you more than enough speed for your needs - whether that's gaming, dialling into Teams calls, or streaming 4K.

This handy table provides a detailed rundown of what speeds you can expect while you're enjoying TalkTalk U. So, you can relax - TalkTalk U's got it covered.

  Estimated download speed Estimated upload speed*

 

900 Mbps

 

900 - 940Mbps

Between 900 - 940Mbps

or

Between 108 - 111Mbps

 

500 Mbps

 

500 - 515Mbps

Between 500 - 525Mbps

or

Between 70 - 72Mbps

 

150 Mbps

 

145 - 150Mbps

Between 145 to 152Mbps

or

Between 28 - 31Mbps

 

65 Mbps

 

70 - 75Mbps

Between 70 to 75Mbps

or

Between 19 - 21Mbps

*Your estimated upload speed is dependent on the line we receive from our network suppliers. We'll let you know your estimated speeds as part of your sign up journey. We use various network suppliers so depending on your geographic location / availability in your area you'll receive an upload speed within one of the stated speed ranges.

How does TalkTalk U compare to other TalkTalk plans?

It's all about value and personalisation. Speed matters, sure - but coverage is king. You want to get great Wi-Fi connection, in every room, right? 

TalkTalk U isn't just different from our other plans - it's different from anything else out there. 

And remember, our recommendation is just that - a recommendation. You can always check out our other plans on the compare deals page here and choose what works best for you.

Have a query about your TalkTalk U account?

We've got you. Log into the TalkTalk App.

Want to find out more about TalkTalk U?

Click here to find out more.

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