Setting up email on an iOS device

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Before getting started, it's a good idea to test your username and password in webmail , to make sure they're correct. Use the forgotten password link on the website to reset your password if you're having any issues logging in. It's recommended that you have the latest OS version on your device, the below steps are for devices with Mac Mail.

Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check your software/app provider for instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.

If you’re still having trouble setting up your email, then for more detailed help and troubleshooting head over to the Apple site

OLDER DEVICE/iOS?

Is your device using an older version of iOS and unable to update to latest version. Check out our email setup instructions for older versions of iOS, here's some steps to check which version your device has:

Open Settings
Select General
Select About and look for Software Version

ADDING A NEW ACCOUNT

Open Settings
Select Passwords & Accounts
Select Add Account
Select Other
Add Mail Account
On this page you need to complete the following sections:
Name - Your name needs to go in here
Email - Enter your email address
Password - This is your email password
You will see the IMAP summary page, Select Save

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

Open Settings
Select Passwords & Accounts
Select your email address
Verify the Incoming Mail Server ;
Host Name - mail.talktalk.net
User Name - This is your email address
Password - This is your email password
If you make any changes, select Done then continue to step 5
Verify the Outgoing Mail Server settings;
Select Outgoing Mail Server section, then SMTP , then Primary Server which is most likely called smtp.talktalk.net
Host Name - smtp.talktalk.net
User Name - This is your email address
Password - This is your email password
Authentication - Password
Server Port - 587
Select Done

ADDING A NEW ACCOUNT

Select Settings
Select Mail
Select Accounts
Select Add Account
Select Other
Select Add Mail Account
Enter your account details
Name - Your name needs to go in here
Email - Enter your email address
Password - This is your email password
Description - A name for the account on your device
Select IMAP then enter the following server settings;
Verify the Incoming Mail Server settings;
Host Name - mail.talktalk.net
User Name - This is your email address
Password - This is your email password
Verify the Outgoing Mail Server settings;
Host Name - smtp.talktalk.net
Username - This is your email address
Password - This is your email password
Select Save

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

Select Settings
Select Mail
Select your email address
Verify the Incoming Mail Server settings;
Host Name - mail.talktalk.net
User Name - This is your email address
Password - This is your email password
If you make any changes, select Done then continue to next step
Verify the Outgoing Mail Server settings;
Select Outgoing Mail Server then select SMTP then the name of the Primary Server which is most likely marked smtp.talktalk.net
Host Name - smtp.talktalk.net
User Name - This is your email address
Password - This is your email password
Authentication - Password
Server Port - 587
Select Done

ADDING A NEW ACCOUNT

Select Settings
Select Mail, Contacts, Calendars
Select Add Account
Select Other
Select Add Mail Account
Enter your account details
Name - Your name needs to go in here
Email - Enter your email address
Password - This is your email password
Description - A name for the account on your device
Select Next
Select IMAP then enter the following server settings;
Incoming Mail Server
Host Name - mail.talktalk.net
User Name - This is your email address
Password - This is your email password
Outgoing Mail Server
Host Name - smtp.talktalk.net
User Name - This is your email address
Password - This is your email password
Select Save

CHECKING THE SETTINGS OF AN EXISTING ACCOUNT

Open Settings
Select Mail, Contacts, Calendars
Select your email address
Verify the Incoming Mail Server
Host Name - smtp.talktalk.net
User Name - This is your email address
Password - This is your email password
If you make any changes, select Done then continue to next step
Verify the Outgoing Mail Server settings
Select Outgoing Mail Server , then select SMTP , then Primary Server which is most likely marked smtp.talktalk.net
Host Name - smtp.talktalk.net
User Name - This is your email address
Password - This is your email password
Authentication - Password
Server Port - 587
Select Done