Struggling to pay?

You can manage your bills and payments at any time in My Account. 
From there, you can:

• Check what’s due and when
• Make a payment
• View your payment history
• Explore different ways to pay

You can find a full list of payment options in payment methods and paying your bill.

If your services have been restricted due to an unpaid balance, the quickest way to restore them is to make a payment.

• You can pay securely in My Account
• Or use our automated payment line: 0345 172 0040 

(Charges apply if not calling from a TalkTalk landline)

Once payment is received, services are usually restored within the hour, and always within 24 hours. You may need to unplug your router for 30 minutes before switching it back on

If you’re having a difficult month, you may be able to request a short payment extension, giving you a little more time to pay.

• You can pay as much or as little as you like to start with
• As long as the full balance is paid by the agreed date

To see if you're eligible for a payment extension;

1. Log into My Account
2. Select Bills & Payments in the navigation menu
3. Select Struggling to Pay

In this section, you may apply to see if we can offer you a payment extension, which will give you a little more time to pay your bill this month.

If you prefer to talk this through, please contact us by phone on 0345 456 5598, or start a chat in My Account. We’ll listen and help where we can.
If we don’t hear from you and payment isn’t made, your account may eventually be passed to a Debt Collection Agency - so it’s always best to get in touch early.

If your account has already been passed to a Debt Collection Agency:

• You can still make payments at any time via My Account or the automated payment line (0345 172 0040)
• Once the outstanding balance is cleared and if the account hasn’t been disconnected, your services can be switched back on

The Debt Collection Agency may be able to discuss payment options with you. However, services can only be restored once we’ve received the full outstanding balance from them.