Home move
To help you get your home move set up we've created this guide to help get your home move started.
We know you'll be wanting to get online as quickly as possible once you're in your new house — that's why we've made this process really easy. The ideal time to let us know is 3-4 weeks before you're due to move (but no sooner than 3 months before).
If you want to carry over your existing contract there'll be a charge of £60 for moving your services. However if you're starting a brand new contract at your new property you wont face any additional fees . When you're ready, just go to My Account , start a chat on our website, or contact us to speak to one of our dedicated agents who will be able to guide you through the process. When you do, we'll need two pieces of information from you:
- Your new address
- Your moving date
If you're moving into a rental property, make sure you have permission from your landlord for any installations.
We know you'll have a lot of questions about moving your services to a new home, like can you keep your phone number? Don't worry we've got you covered with out top FAQ's.
Keeping your phone number?
Yes, if you’re moving within the same telephone exchange area then it may be possible to take your current phone number. You may not be able to transfer your number if you're moving outside of your local exchange area. If you move to another exchange, you’ll be given a new number. We'll let you know if you can keep your number when you book your move with us.
Moving into a newly built or converted home?
This can sometimes cause a delay as the cabling may be needed to be put in place. Openreach, who install new lines for us and other providers, will contact us and we'll assign you a case manager to keep you up to date on progress. The work needed can vary greatly, and if permission is needed from a local authority this can cause further delays.
Will an engineer attend?
When you book your move, we'll be able to tell you if you need an engineer appointment. If you know you'll want help setting up your service, contact us.
Agreeing to a new contract?
If you're currently on one of our plans, you'll be able to keep your current contract. If you're on our legacy packages, we will update you to one of our current plans.
Expected broadband speeds
We'll be able to estimate this when you book your move.
On the day, you'll need to pack up all your TalkTalk equipment to take with you and set up when you get there (unless you've been asked to return this).
Here's a checklist to help:
- Your router
- Your TV box (If you have one)
- Microfilters (If you use them)
- If you have Fibre then all connecting cables (including the Ethernet cable that connects to the Fibre Connection Box (ONT) on the wall
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When will my service be working?
When you book in your move, we'll give you a provisional 'go live' date. If you need a new line and this will delay things we'll let you know. You can watch TalkTalk TV as soon as your broadband is live and your TV box is connected.
How do I get my TV box set up for me?
There's an installation guide, but if you change your mind about doing it yourself, you can contact us to book an engineer visit. It's free for the first 10 days and £65 after that.
Once you're set up everything should continue to work smoothly, but there's always the unexpected. If you come across any problems after your moving day, we're here to help.
What if I have trouble setting up my TalkTalk at my new address?
Just give us a call on 0345 172 0088 free from your TalkTalk phone and we'll help.
No socket in your new property?
If your service has gone live but you can't find a socket for your internet connection, call us on 0345 172 0088 and we'll arrange an engineer appointment.
Your socket doesn't seem to be working?
If your service has gone live but you think your socket is not working, please check our tips on Your guide to main phone sockets
We know you'll be wanting to get online as quickly as possible once you're in your new house — that's why we've made this process really easy. The ideal time to let us know is 3-4 weeks before you're due to move (but no sooner than 3 months before).
There are no additional fee's when you re-contract with us when you book your homemove. When you're ready, just go to My Account , start a chat on our website, or contact us to speak to one of our dedicated agents who will be able to guide you through the process. When you do, we'll need two pieces of information from you:
- Your new address
- Your moving date
If you're moving into a rental property, make sure you have permission from your landlord for any installations.
We know you'll have a lot of questions about moving your services to a new home, like can you keep your phone number? Don't worry we've got you covered with out top FAQ's.
Keeping your phone number?
Yes, if you’re moving within the same telephone exchange area then it may be possible to take your current phone number. You may not be able to transfer your number if you're moving outside of your local exchange area. If you move to another exchange, you’ll be given a new number. We'll let you know if you can keep your number when you book your move with us.
Moving into a newly built or converted home?
This can sometimes cause a delay as the cabling may be needed to be put in place. Openreach, who install new lines for us and other providers, will contact us and we'll assign you a case manager to keep you up to date on progress. The work needed can vary greatly, and if permission is needed from a local authority this can cause further delays.
Will an engineer attend?
When you book your move, we'll be able to tell you if you need an engineer appointment. If you know you'll want help setting up your service, contact us.
Agreeing to a new contract?
If you're currently on one of our plans, you'll be able to keep your current contract. If you're on our legacy packages, we will update you to one of our current plans.
Expected broadband speeds
We'll be able to estimate this when you book your move.
On the day, you'll need to pack up all your TalkTalk equipment to take with you and set up when you get there (unless you've been asked to return this).
Here's a checklist to help:
- Your router
- Your TV box (If you have one)
- Microfilters (If you use them)
- If you have Fibre then all connecting cables (including the Ethernet cable that connects to the Fibre Connection Box (ONT) on the wall
When will my service be working?
When you book in your move, we'll give you a provisional 'go live' date. If you need a new line and this will delay things we'll let you know. You can watch TalkTalk TV as soon as your broadband is live and your TV box is connected.
How do I get my TV box set up for me?
There's an installation guide, but if you change your mind about doing it yourself, you can contact us to book an engineer visit. It's free for the first 10 days and £65 after that.
Once you're set up everything should continue to work smoothly, but there's always the unexpected. If you come across any problems after your moving day, we're here to help.
What if I have trouble setting up my TalkTalk at my new address?
Just give us a call on 0345 172 0088 free from your TalkTalk phone and we'll help.
No socket in your new property?
If your service has gone live but you can't find a socket for your internet connection, call us on 0345 172 0088 and we'll arrange an engineer appointment.
Your socket doesn't seem to be working?
If your service has gone live but you think your socket is not working, please check our tips on Your guide to main phone sockets