Why is my TalkTalk router light flashing orange?
The light on the front of your TalkTalk router shows you how your connection is doing.
If it’s flashing or solid orange (amber), don’t worry - it usually means your router is updating or trying to reconnect.
In most cases, your connection will sort itself out within 15 minutes. If it doesn’t, follow the checks below to get back online.
Using an eero? Check out our companion article, eero network & lights status .
The light on the front of your Wi-Fi Hub let you know how its working, and will change colour depending on the status of your connection:
- Blinking orange / amber – Your router is starting up
- Blinking orange and white – Your router is connecting to the Internet
- Solid white – You’re connected to the Internet
- Solid orange – Your router is verifying your internet connection
Once set up, the light on your router should be solid white most of the time. However, you might see it change to solid or blinking orange if the router is updating or if there's been a temporary outage in your service. If the light does not return to solid white after 15 minutes, then there may be a concern with your network or device. If so, there's a few things you can do to confirm this.
We sometimes carry out essential network maintenance, and occasional damage (like roadworks) can also affect service.
What to do:
- Go to the Service Status page.
- Check the icons:
✅ All green? Move on to the next step
🟠Broadband or Planned Maintenance showing orange? Select it for updates
Once maintenance is finished, your router should reconnect automatically. If it doesn’t, try restarting your router
Next, check whether your service is working properly.
What to do:
Open the My Connection page (you will need to log into My Account)
- Select Run a connection test
- Follow the on‑screen steps
If a fault is found:
- You’ll be guided through a line test
- You can log the issue as a fault
- You’ll get a fault reference number
- You can track progress in My Connection
IMPORTANT: Do not run a line test if you have medical or monitoring devices connected to your phone line, as this could stop them working correctly. If you have any devices like this please contact us for support.
If there’s no network or line issue, the problem is likely with your setup.
Check the following:
- Undo any recent changes to your router, phone or TV setup
- Make sure all cables are secure
- Plug your router into your main phone socket, not an extension
- Check all connected devices are using microfilters
If this fixes the issue:
- Reconnect devices one at a time
- Check the router light after each one to spot what caused the problem
If the orange light is still there after 15 minutes:
- Reset your router using our step‑by‑step video guide
- If needed, turn it off and back on again
- Leave the router switched on for 15 minutes so it can fully reconnect
This resolves most connection issues.
If you have reset your router and the light is still flashing orange, turn the router off and on – our video below will walk you through the necessary steps.
After you have turned off or reset your router, turn it back on and leave it for 15 minutes to fully reset.
Still flashing orange?
If you’ve followed all the steps and the light is still orange, there may be a fault with your router or line that needs investigating.
Next steps
- Get in touch with us by logging into My Connection
- If you're unable to login you can get in touch via live chat, phone or text relay using the options on our contact us page
- Our team will check everything for you and help get you back online as quickly as possible