Address validation
Address validation
Most customers will have a single address on their account; however, it is possible for customers to have up to 4 different addresses logged with TalkTalk:
- Billing address - this is associated with the address used for the payment method on the account
- Correspondence address - this is where any letters are sent
- Service / installation address - this is the address where the service is physically installed
- Emergency database address - this is the address that emergency services will attend if a silent call is ever made to them from the landline, this only applies to customer with a telephone service with us
If you need to change the billing or correspondence address on an account, please contact us and we can amend it.
If the service or emergency database address is wrong, this can impact the ability to place orders or prevent emergency services from attending the correct premises. If you suspect either of these records need changing, then there are some additional validation steps:
- Ensure the address is registered with Royal Mail If the address is registered with Royal Mail, please contact us to update your address
- If the address isn't registered with Royal Mail, you'll need to identify the reference held for the physical property on what.3.words.com or provide us with a link to the address on google maps.
What.3.words is a system which has mapped out all areas of the world in a grid system, and each grid has a unique 3 word reference. This is used to identify a very specific location and is ideal for services such as couriers to indicate where a parcel has been left.
Openreach ask is to provide a valid what.3.words reference for address changes where there is no gold ALK reference (a unique address identifier)
To obtain your what.3.words reference for your address simply follow the steps highlighted by What.3.words .
Once you have your what.3.words address please contact us to update your address.
When you search for an address in Google maps, the results will drop a pin onto the map for the location.
Google have included steps on how to search for an address and share Google Maps
Once you have your Google maps address location please contact us to update your address.
Once you have your Google maps address location please contact us to update your address.