Manage your marketing preferences
It's up to you if you'd like to receive marketing messages from us. You can tell us how you'd like us to get in touch and let us know what you're interested in hearing about in My Account .
If your account number starts with an 'A', and you've received a message from us saying "We've made some changes to your account", you're one of the customers who has moved to our new billing platform. If this applies to you, please follow the steps below for New My Account or TalkTalk App instead, as some account features and journeys may be different.
How do I change my preferences?
- Log into My Account
- Select Profile & Settings from the navigation menu
- Select My Details & Passwords from the dropdown menu
- In the My preferences section, select Marketing preferences
- Tick or untick the box next to each mode of communication you'd like us to use to get in touch with you. When you're done, select Save my preferences to confirm your changes.
It can take up to 28 days for your changes to take effect.
- Log into My Account
- Select Manage Account support from the Account support section
- Select Update your marketing preferences from the Account access & information section
- Tick or untick the box next to each mode of communication you'd like us to use to get in touch with you. When you're done, select Save my preferences to confirm your changes.
It can take up to 28 days for your changes to take effect.
- Log into the TalkTalk App
- Select Marketing preferences from the More menu
- Tick or untick the box next to each mode of communication you'd like us to use to get in touch with you. When you're done, select Save my preferences to confirm your changes.
How do I opt out of receiving any promotional material?
Door drops are marketing materials that are sent out without a specific addressee. If you wish to prevent door drops then you can follow the instructions on the Royal Mail website to opt out of leaflets or unaddressed mail . We do not have direct control over individual addresses that door drops reach.