Email Transition FAQs

Important update

This transition only applies to: 

• Former TalkTalk broadband customers who still use a TalkTalk email address 
• Former TalkTalk broadband customers with a MailPlus email service 

This transition does not affect current TalkTalk broadband customers and their email service. 

If you're currently a TalkTalk broadband customer, your email service will continue as normal, and you don't need to do anything right now. 

Understanding the transition

 TalkTalk Mail is moving to Everymail, a trusted email service powered by Open-Xchange, the world's largest independent email provider. 

Everymail has already been supporting the service behind the scenes and will now manage email services directly for eligible former TalkTalk customers. 

The transition is designed to help ensure customers can continue using their existing TalkTalk email addresses while benefiting from a secure, reliable and professionally managed email platform.

Key dates & actions

If you've received communication about moving to Everymail, it's important to understand the key deadlines. 

16 June 2026 

If you didn’t subscribed to Everymail by this date: 

• You'll no longer be able to send emails 
• You'll continue to receive communications about the transition 
• Action is required to avoid losing access to your email service 

7 July 2026 

If you didn’t subscribed through the link provided in your email by this date: 

• Your email account will be permanently closed 
• Access to your mailbox will end 
• All emails, contacts and associated data will be deleted 
• You'll be redirected to the Everymail subscription page if you try to sign in 

Data deletion is permanent and cannot be reversed. 

If you wish to move to another email provider instead of subscribing to Everymail, you will have needed to download your data before 7th July. 

FAQS

Why is my email service being transitioned to Everymail? 

To continue providing a high-quality email service, TalkTalk Mail for eligible former customers is moving to Everymail. 

Everymail is powered by Open-Xchange, the world's largest independent email provider, and specialises in delivering secure and reliable email services. 

This change allows customers to continue using their email service with a dedicated email provider while maintaining their existing email address. 

Why do I have to pay for my TalkTalk Mail service now that it's moving to Everymail? 

TalkTalk has continued providing email services to many former broadband customers for a number of years after they left TalkTalk Broadband. 

As you're no longer a TalkTalk broadband customer, we're unable to continue providing the service free of charge indefinitely. 

The Everymail subscription helps cover the ongoing costs of: 

• Email infrastructure 
• Security and spam protection 
• Service maintenance 
• Product development and improvements 
• Customer support 

This helps ensure your email service remains secure, reliable and available in the future. 

Will my TalkTalk email address stay the same with Everymail? 

Yes. 

Your existing TalkTalk email address will remain exactly the same after you subscribe to Everymail. 

You won't need to: 

• Change your email address 
• Update your contacts 
• Notify friends, family or organisations 
• Change how you sign in 

Your familiar @talktalk.net (or associated TalkTalk) email address will continue to work as normal. 

Will I lose any of my emails, contacts, or other data during the TalkTalk Mail to Everymail transition? 

No. 

If you subscribe to Everymail, there's no migration process required and your existing data remains where it is. 

This means: 

• Your emails stay in place 
• Your contacts remain available 
• Your folders and mailbox content are retained 
• Your email address remains unchanged 

Simply subscribe and continue using your email service. 

What if I didn’t subscribe by 16 June 2026? 

If you didn’t subscribe by 16 June 2026, you'll no longer be able to send emails from your account. 

You'll still need to take action before the final deadline if you want to keep access to your TalkTalk email address and data. 

To avoid disruption, we recommend subscribing as soon as possible using the link provided in our communications. 

What happens if I didn’t subscribe through the email link received by 7 July 2026? 

If you don't subscribe by 7 July 2026: 

• Access to your email account will end 
• Your mailbox will be closed permanently 
• Your emails, contacts and data will be deleted 
• You won't be able to recover deleted information 

If you wish to keep your TalkTalk email address and data, you must subscribe before this date. 

How do I transfer my data to another provider if I don't want to subscribe to Everymail? 

If you decide not to subscribe to Everymail, you'll need to have downloaded your data before 7 July 2026. 

This allows you to save important information such as: 

• Emails 
• Contacts 
• Other mailbox data 

If you've already subscribed and later decide to move to another provider, you can download your data using the guidance available from Everymail Support. 

If you didn’t download your data before your account closed, it cannot be recovered after deletion. 

Does Everymail mine or share my personal data? 

No. 

Everymail does not mine, analyse, sell, share or rent your personal data for advertising purposes. 

Your: 

• Emails 
• Attachments 
• Contacts 
• Account information 

remain private and are not used for advertising or sold to third parties. 

How does Everymail comply with data privacy laws? 

Everymail is committed to protecting customer information and complying with applicable data protection legislation, including: 

• UK GDPR 
• Data Protection Act 

Everymail operates with a strong focus on privacy, transparency and security, helping customers understand how their information is stored and protected. 

Where can I find help? 

If you've already moved to Everymail and need support, please visit Everymail Support 

You can find help with: 

• Account access 
• Subscription queries 
• Data downloads 
• Settings and configuration 
• General Everymail support 

If you're a current TalkTalk broadband customer looking for support with your email service, please visit our TalkTalk Email  support pages. 

I have TalkTalk broadband service and I'm leaving, what will happen to my email service? 

If you're currently a TalkTalk broadband customer and plan to leave in the future, there's nothing you need to do right now. 

Your email service will continue to work normally after you leave. If any action is required regarding your email service in the future, we'll contact you directly with clear guidance and next steps. 

Ready to Subscribe to Everymail and Keep Your TalkTalk Mail Address? 

To keep your existing TalkTalk email address, maintain access to your emails and contacts, and continue using your account without interruption, subscribe to Everymail using the personalised link provided in your email communication. 

Subscribe before the published deadlines to avoid losing access to your account and data. 

Need more information? Review the FAQs above or visit Everymail Support for additional help.