Email Transition FAQs
Update 10th April: If you are a current TalkTalk customer and received an email from us about your TalkTalk email service yesterday, please disregard. This was sent by mistake. We apologise for any confusion caused.
Our email service is moving to Everymail. If you're impacted by this change, we'll have been in touch to let you know. If we haven't contacted you, there is no change to your email service with us.
We have the answers to your FAQs to help you understand how and when the transition takes place. If you've already moved to Everymail you should contact Everymail for further support.
This FAQ page is for customers that have received communications from TalkTalk about their email service. This includes
- former TalkTalk customers who still have access to free email from us, and
- former TalkTalk customers who have the MailPlus service.
If you have broadband with us, then please visit our page here for email support.
Please be aware that this transition does not affect our current broadband customers or their email service, only email users who no longer have broadband with us. If you are a current TalkTalk broadband customer, you do not need to do anything right now.
To continue delivering the best email service possible, we’ll soon be moving your TalkTalk email to a new home, Everymail, a trusted service from Open-Xchange, the world’s largest independent email provider. They’ve already been working behind the scenes to help keep your email running smoothly, and now they’ll be taking care of it directly
We’ve continued to provide your TalkTalk email service free of charge for some time. However, as you’re no longer a TalkTalk broadband customer, we’re unfortunately unable to continue offering it at no cost. Providing a high-quality email service requires ongoing investments in infrastructure, security, and innovation.
The subscription fee enables Everymail to offer advanced features and continuous development to meet your needs, to continue delivering a secure and reliable experience.
Your current TalkTalk email address remains the same. There’s no need to update your contacts or change logins, ensuring uninterrupted service.
No, there is no migration needed so your data stays exactly where it is.
If you haven’t subscribed by 16th June, 2026, you will still be able to access your email, but you won’t be able to send any emails. Be sure to subscribe early to avoid service interruptions.
On 7th July, 2026, if you still haven’t subscribed:
- You will no longer be able to log in to your email.
- You will be redirected to the subscription page.
- To transfer to another provider, you must download all your data before this date.
If you haven’t subscribed by 7th July 2026, your email account will be permanently closed, and all associated data will be deleted. This action is irreversible, so it’s important to act before this deadline.
If you plan to switch to another email provider, make sure to download all your data before 7th July, 2026, when login access will be disabled. You can learn how to download your data here: https://everymail.com/support/downloading-your-personal-data
No, Everymail does not mine or analyse your personal data for advertising or any other purposes. Your email attachments, and account information are strictly private. Everymail does not sell, share, or rent your personal data to third parties for marketing or any other purposes.
Everymail is committed to complying with applicable data protection regulations, such as UK GDPR and the Data Protection Act (delete CCPA), ensuring your rights to data privacy and transparency are upheld.
Please visit Everymail Support
If you’re planning to leave us soon, there’s nothing you need to do with your email right now. Your email will continue to work as normal, and if we ever need you to take any action in the future, we’ll get in touch with clear instructions.