Utility Warehouse Transition FAQs
The following guidance is for customers that have been contacted by TalkTalk to advise that their account will be transitioned to Utility Warehouse.
When will I move to Utility Warehouse?
We will let you know 30 days before the move to Utility Warehouse, and Utility Warehouse will contact you immediately afterwards to let you know the transition was successful.
Will my account number stay the same?
Once your account has been transferred to Utility Warehouse, they will write to you to let you know your new account number.
Will my existing equipment work?
Yes, your router that you use today will continue to work as normal.
Will I lose service during the transition?
No, you won't experience any loss of service during the move to Utility Warehouse.
Will my phone number change?
No, you'll keep the same phone number.
Can I still use my Post Office email address?
If you have one of the following email address domains - pobroadband.co.uk or mypostoffice.co.uk , you can continue to use it.
Who should I speak to for help with my account?
Unless you've been told by Utility Warehouse that your account has been transferred, please continue to contact TalkTalk as you normally would.
Will My broadband / phone price or package change?
Utility Warehouse will not be making any changes to your pricing or package. Once you move to Utility Warehouse, there may be slight differences to your package, however the price you pay for your services will be no higher that it was with TalkTalk.
If I have an ongoing complaint, can Utility Warehouse take it over?
Any complaint that hasn't been resolved at the time of your transfer will be passed over to Utility Warehouse
Will my direct debit stay the same?
Your direct Debit will be with Utility Warehouse once you move over, they will provide all the relevant details once you've successfully transitioned.
Will I be getting a new contract with Utility Warehouse?
Your contract term will remain the same, Utility Warehouse will notify you when this is coming to an end to advise you of the options available.
Can I opt-out of the move to Utility Warehouse?
There isn't an option to opt-out of the move to Utility Warehouse.