Using My Account with Full Fibre

Sign up for My Account

We'll send you an email with details on how you can register for My Account. To sign up, simply enter your:

• TalkTalk account number
• Full name
• Date of birth
• Postcode

We'll then verify your identity and create your account. Once you've registered, you'll have access to your My Account dashboard where you can manage your Full Fibre services.

View and pay your bill

It's really easy to view your bills and make payments for your Full Fibre services in My Account — just follow the steps below:

1. Log into My Account
2. Select Bills & Payments in the navigation menu, then select My Bills
3. To pay your bill, select the Make a payment button at the bottom of your bill

Change your payment method

You can manage the way you pay your bills in My Account — just follow the steps below:

1. Log into My Account
2. Select Bills & Payments in the navigation menu
3. Select Manage payment method
4. Choose a new payment method
5. Select the Change payment method button
6. Enter your bank account or card details
7. Select the Confirm payment details button

Change your payment due date

You can manage the way you pay your bills in My Account — just follow the steps below:

1. Log into My Account
2. Select Bills & Payments in the navigation menu
3. Select Manage payment method
4. Choose a new payment method
5. Select the Change payment method button
6. Enter your bank account or card details
7. Select the Confirm payment details button

Manage your HomeSafe settings

HomeSafe is a family-friendly web filter for your home Wi-Fi, blocking inappropriate content and websites that could harbour malware for any device that’s connected to it. You can manage your HomeSafe settings in My Account — take a look at using HomeSafe with Full Fibre for more information.

View your transaction history

To view your transaction history in My Account, just follow the steps below:

1. Log into My Account
2. Select Bills & Payments in the navigation menu
3. Select My Bills
4. Select the Previous tab
5. Your 10 most recent transactions will be displayed. You can view further transactions by using the navigation arrows at the bottom of the Payment History box.

Request a refund

You may be able to request a refund if your account balance is in credit; the easiest way to do this is on the My Bills page in My Account . For more information, take a look at requesting a refund .