Telecare Campaign
As part of the digital phone switchover programme, BT, VMO2, and the UK government have partnered to launch a National Telecare Campaign.
This campaign aims to inform telecare (also known as a care alarms) users about potential service changes as landlines transition from copper to digital.
Here at TalkTalk we’re committed to making sure this change goes seamlessly.
Right now, all you need to do is let us know it you have any of these devices linked to your landline. Once we have these registered we’ll contact you with further details before any change takes place. Please be reassured, we won’t change anything before contacting you first.
To register your care alarm you can contact us via Live Chat or call us on 0345 172 0088.
I've seen the advert and am concerned, will my services change over straight away?
No, the digital phone switchover is due to take place over the next few years. If you have a care alarm, all you need to do is let us know so that we can record it on our systems.
If we need to make changes to your service in the future, we’ll contact you well in advance and we’ll support you through the process. It might also be a good idea to contact the provider of your care alarm, so that they can offer advice and support.
How will I know when you are going to switch?
We’ll contact you in advance of making any changes to your service and we will not make any changes without you knowing. We’ll put steps in place to make sure you are supported through the process and ensure that your care alarm keeps working.
I have medical devices attached, will they stop working?
Some care devices may not work with digital phonelines as they run on analogue technology. Many providers of care alarms are upgrading their devices in time for the digital phone switchover.
It might be a good idea to contact the organisation that gave you your care alarm, so that they can update your details and can provide you with advice and support.
Who do I contact if my medical devices stop working?
You can contact our Tech support team on 0345 172 0088 so that we can run tests on your phoneline to check whether it is working properly. If we can’t find any faults, we would recommend that you also contact the organisation that gave you the care alarm.
If in the future, we need to make changes to your phone service, we’ll speak to you about the type of care alarm you have before we switch your service.
Do I need to take action now?
Once you’ve let us know that you have a care alarm, we’ll record it on our system and will contact you if we need to make changes to your phone service in the future.
You don’t need to do anything else at this stage, but it might be a good idea to contact the organisation that provided you with your care alarm, so that they have your details up-to-date and can provide advice and support.
It said on the advert that this is being run by BT and Virgin, why are TalkTalk involved?
Telephone providers are working closely together alongside government, councils and telecare/care alarm companies to make sure that the digital phone switchover goes smoothly.
I have a friend/relative who is affected, what do they need to do? Can I do it for them?
All they need to do is contact our live chat team here or give us a call on 0345 172 0088 and to let us know that they have a care alarm.
Will you contact me when I need to take some action?
Yes, we’ll contact you well in advance of any changes we may need to make to your telephone service. We’ll be able to talk you through how the process works and any steps that you may need to take.