Before getting started, it's a good idea to test your username and password in
webmail,
to make sure they're correct. Use the
forgotten password link
on the website to reset your password if you're having any issues logging in. It's recommended that you have the latest OS version on your device, the below steps are for devices with Mac Mail.
Before changing your settings, we recommend that you back up your email data files on your device. For more information on how to do this check your software/app provider for instructions. Our recommendation is to use IMAP rather than POP3 settings, as this will ensure a copy of your emails is retained on our Mail server, as well as on your local device.
Check your Settings
Check out our steps to confirm if your email settings are correct .
Check settings
adding mail account
Here are steps to add your mail account to your device for the first time.
Add mail account
To get you set up on your Mac computer, we've got the steps below;
-
Select the Mail icon and then select
Mail
from the top left corner
-
Select
Add Account
-
Select
Other Mail Account
Type in your name as you'd like it to appear on sent emails
Enter your
Email address
Enter your email
password
Select
Sign In
-
Uncheck the box for
Notes
, so only the Mail App is selected and select
Done
-
Once account is setup, select
Mail
in the top left corner and select
Preferences...
.
-
To change your Incoming Mail Server settings
Select
Accounts
in the top menu
Selecte the
Server Settings
Tab
Under
Incoming Mail server
, uncheck the box for
Automatically manage connection settings
Ensure the Use
TLS/SSL
box is ticked
Change the port number to
993
Select
Save
-
Your Outgoing Mail Server Settings should default to the correct settings, however if you wish to check these.
Under Outgoing Mail server (SMTP), uncheck the box for
Automatically manage connection settings
Ensure the
Use TLS/SSL
box is ticked
Change the port number to
587
If you've had to make any changes select
Save
Note
: - Mail OS X may not be able to detect IMAP folders that are empty. If the correct folder is not available, log in to Webmail and place an email in the folder. Then try again.
-
Select
Mail
from the top left corner of the Mac Mail Client
-
Select
Preferences
-
Select your
email address
from Accounts
-
Select
Server Settings
Tab on right
-
Under Incoming Mail Server (IMAP)
Username - Full email address
Password - your email password
Host name -
mail.talktalk.net
-
Uncheck the
Automatically manage connection settings
box
-
Check the port number is
993
Ensure the
Use TLS/SSL
box is ticked
Authentication
- Password
-
Under Outgoing Mail server (SMTP)
Account - Full email address
Username - Full email address
Password - your email password
Host name -
smtp.talktalk.net
-
Uncheck the Automatically manage connection settings box
Check the port number is
587
Ensure the
Use TLS/SSL
box is ticked
Authentication - Password
If you've had to make any changes select
Save
APPLE SUPPORT
Head over to Apple's support site for more detailed help and troubleshooting with your device
Need some Help?
Struggling to get your email working? Why not post a question on our community. Here to help 24/7, 365 days a year.
You never know, the answer, may already be waiting for you.
