Our commitment to fairer broadband

At TalkTalk, we’re all about providing fast and reliable fibre broadband that’s affordable. Not just because it's the right thing to do, but because it’s the fair thing to do. It’s a promise we’re proud of, and while the rest of the industry is just waking up to the concept of making sure customers are treated fairly, it’s something that’s been at the very heart of TalkTalk since we started in 2003.

Here are just some of the promises we continue to honour as part of our long-term commitment to give you a service that meets all your needs:

• We offer flexible ways to pay to suit your circumstances, and we'll always notify you when you come to the end of your contract so we can help you find the best new deal
• We're the only provider to offer a Great Connection Guarantee that lets you try out your new fibre broadband for 30 days from going live, and if you're not happy, you can leave us without penalty
• MyConnection helps you quickly identify and resolve issues without having to call us, and our best-in-class online and phone security features like HomeSafe and CallSafe leave the whole family feeling safe and protected
• We do lots of work behind the scenes to stay ahead of increased demand so we can keep our network congestion-free. This means you’ll experience less buffering and a faster, more stable connection: Stream films, browse online, upload photos, and download games across multiple devices in more rooms of your home
• Our agents are experienced and trained in identifying vulnerable customers, which means that you or someone close to you can benefit from the help and support needed to make sure you get the right package for your broadband needs

All this means that TalkTalk customers are free to do as much browsing, streaming and gaming as they like without getting caught out by unfair industry practices. And we think that’s only fair!