Charges on your bill
We aim to provide you with a bill that is understandable, clear, and accurate. But we know that a bill can be difficult to navigate sometimes when something unexpected has happened. So, we’ve put together information about our charges, what they mean and how they work.
If you haven't found what you need here, then why not check out Common questions about your bill
Below you will find the various sections of the bill, just click on the area you need some support with:
There are various account charges that relate to late or non-payment:
Payment Due Date Missed
This charge will be on your bill if you fail to pay your full bill amount by its due date. To avoid this charge in the future, we recommend you set up a Direct Debit and check that you have sufficient funds in your bank account when you get your bill.
Direct Debit Rejection Charge
This charge will be applied if the Direct Debit payment from your nominated bank account was rejected. Check the bill summary section to see how we intend to collect your payment this month. If it’s not Direct Debit, we suggest that you make a one-off payment in My Account .
To avoid this charge in the future, it's important that you make sure there is enough money in your account. You also need to tell us about any changes to your Direct Debit instructions or bank account so we can help make sure your payment goes through OK.
Recurring card rejection charge
This charge will be applied to your bill if your recurring card has been rejected on your payment date. To avoid this charge in the future, it's important that you make sure there is sufficient funds in your account. You also need to tell us about any changes you may have made regarding your bank account so that we can help make sure your payment goes through.
Here you'll find the package you're on as well as any Boost subscriptions and their price. For more information check out more about our plans and more about our Boosts .
We always charge a month in advance for our services. You'll receive an email every month to let you know when your bill is ready. If you choose online billing, we won't send you any paper bills (but we can provide these if you prefer). Paper bills are charged at £2.75 per month, and you can enable this option in My Account .
This section of your bill will display any part-month or pro-rata charges or credits due to a change you made since you were last billed. For more detailed info you can check out our dedicated page About part month charges
This section will only appear on your first bill and details any pro-rata or part month charges since your services went live. Check out Your first bill for more info.
The cost of your calls and inclusive calls will vary depending on your TalkTalk package. You can check out all call charges on our dedicated page About part month charges
This Section will only show on your bill when you have a one off charge.
Setup and equipment charges
There are various set up and equipment fees that will be found in this section and relate to charges for activating a new Broadband or Fibre service, or upgrading to a Fibre Package and equipment.
Setup fee
You'll see this charge on your bill if you've recently activated a new service with us. This charge covers the connection of your line and an engineer visit if required. Further information about this charge can be found in your welcome pack and sign-up emails.
Upgrade setup fee
This charge will appear on your bill if you've recently upgraded from a broadband-only plan to one of our Fibre packages.
New line setup fee
When your service was activated, you didn't have an Openreach line. If this charge is applicable to you, you'll find more information about the charge in your welcome pack and sign up emails.
Equipment delivery fee
This charge covers the cost of delivering your new TalkTalk equipment .
Equipment charge
If you cancel your service and don't return your TalkTalk equipment within 28 days from receiving your returns bag, you may be liable to pay an equipment charge to cover the cost of the kit you've kept. To avoid this, check out Returning your TalkTalk equipment to find out how to return or recycle your router and other devices.
Engineer charges
This charge will be applied to your bill if we've arranged a TalkTalk engineer visit and/or if your appointment wasn’t kept. This charge will have been communicated at the time the engineer was booked. To find out more about why your appointment wasn't completed, check out engineer charges .
Contract breakage and early termination charges
When you sign up for a TalkTalk service you agree to have that service for a minimum contract term. If you decide to cancel your service with us before that minimum term ends, you may have to pay leaving charges. For more information, see Cancel your TalkTalk service . If you need more help on your final bill and charges check out your final bill .
For more information on one off charge fees see our article Our pricing .
Below you will find the various sections of the bill, just click on the area you need some support with.
There are various account charges that relate to late or non-payment:
Late Payment Fee
This charge will be on your bill if you fail to pay your full bill amount by its due date. To avoid this charge in the future, we recommend you set up a Direct Debit and check that you have sufficient funds in your bank account when you get your bill.
Direct Debit Rejection Charge
This charge will be applied if the Direct Debit payment from your nominated bank account was rejected. Check the bill summary section to see how we intend to collect your payment this month. If it’s not Direct Debit, we suggest that you make a one-off payment in the Bills tab.
To avoid this charge in the future, it's important that you make sure there is enough money in your account. You also need to tell us about any changes to your Direct Debit instructions or bank account so we can help make sure your payment goes through OK.
This Section will only show on your bill when you have a one off charge.
Engineer charges
This charge will be applied to your bill if we've arranged a TalkTalk engineer visit and/or if your appointment wasn’t kept. This charge will have been communicated at the time the engineer was booked. To find out more about why your appointment wasn't completed, check out engineer charges .
Missed appointment
You'll see this charge if you've made an appointment with us and not been available at the specified time. You will also see this charge if you've rescheduled an appointment after the cut-off time the day before an appointment. To find out more about amending your appointment, check out our article, Your TalkTalk engineer appointment .
Service fault
You'll see this charge if our engineer was unable to find a fault with your service during your visit, or the fault was found to be related to a condition inside your premises. We won't charge you if the fault is caused by TalkTalk equipment, unless the fault was caused by you damaging or misusing the equipment.
This section will contain any ways we've amended your bill. For example, you might see a refund if you've overpayed in the previous month. xxx
This section will display any new recurring charges.
Any eligible discounts not included in the adjustments section will be displayed in here.